6 hard skills or competencies (industry competencies) for Cashier I
Skill definition-Applying comprehensive knowledge of retail principles, inventory management, pricing strategies, and consumer behavior to effectively manage and operate retail businesses.
Level 1 Behaviors
(General Familiarity)
Describes the application of upselling, cross-selling, and closing sales techniques in retail operations.
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Level 2 Behaviors
(Light Experience)
Conducts research on current and upcoming distribution channels tailored to a specific product category.
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Level 3 Behaviors
(Moderate Experience)
Analyzes consumer buying patterns and trends to predict product and service demands.
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Level 4 Behaviors
(Extensive Experience)
Creates and leverages KPIs to assess the effectiveness of retail sales strategies and promotional methods.
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Level 5 Behaviors
(Mastery)
Designs and executes customer segmentation and personalization techniques to deliver tailored marketing promotions.
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Skill definition-Overseeing the daily operations and duties of running a retail store or chain in order to ensure customer satisfaction and adequate resources.
Level 1 Behaviors
(General Familiarity)
Describes the potential bottlenecks and challenges when managing our organization's retail operations.
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Level 2 Behaviors
(Light Experience)
Assists in monitoring the inventory, schedules, and resources required in our organization's retail operation.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer feedback and complaints to gain insights for facilitating retail improvements.
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Level 4 Behaviors
(Extensive Experience)
Evaluates our organization's supply chain management to determine cost-saving improvements.
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Level 5 Behaviors
(Mastery)
Builds monitoring systems for tracking and overseeing employee performance when adhering to retail procedures.
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2 general skills or competencies (Job family competencies) for Cashier I
Skill definition-Collecting and analyzing receipts to track expenses, manage finances, ensure compliance, and provide insights for financial decision-making.
Level 1 Behaviors
(General Familiarity)
Describes how to categorize and file receipts for easier expense tracking.
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Level 2 Behaviors
(Light Experience)
Assists in accurately identifying and analyzing spending patterns using receipt analysis.
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Level 3 Behaviors
(Moderate Experience)
Ensures proper categorization and filing of receipts for tax preparation.
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Level 4 Behaviors
(Extensive Experience)
Develops comprehensive guidelines for managing and storing digital receipts using accounting software.
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Level 5 Behaviors
(Mastery)
Develops best practices for receipt collection, scanning, filing, and categorization.
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Skill definition-Accepting payments from customers for goods and services either in person or online.
Level 1 Behaviors
(General Familiarity)
Describes how point-of-sale systems work in accepting payments from customers.
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Level 2 Behaviors
(Light Experience)
Assists in all fundamental interactions with the customer, from answering product questions to point-of-sale.
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Level 3 Behaviors
(Moderate Experience)
Checks point-of-sale operations and complies with standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Collaborates with senior management to address issues relating to the point-of-sale system.
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Level 5 Behaviors
(Mastery)
Designs critical applications to visualize the retail point-of-sale data.
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7 soft skills or competencies (core competencies) for Cashier I
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Compiles and maintains SOPs under our current policies and directions.
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Level 3 Behaviors
(Moderate Experience)
Ensures internal SOPs are in compliance with industry standards and regulations.
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Level 4 Behaviors
(Extensive Experience)
Develops and delivers training programs to ensure our SOPs are fully communicated and adhered to.
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Level 5 Behaviors
(Mastery)
Champions the adoption of SOP to foster efficiency and consistency.
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Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Performs assigned responsibilities according to standard procedures and standards.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Develops best practices for identifying and correcting errors, oversights, and omissions.
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Summary of Cashier I skills and competencies
There are 6 hard skills for Cashier I, Retail Industry, Retail Operations, Cashiering, etc.
2 general skills for Cashier I, Receipts Management, Point of Sale.
7 soft skills for Cashier I, Standard Operating Procedures (SOP), Attention to Detail, Honesty And Integrity, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Cashier I, he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Honesty And Integrity.